Frequently Asked Questions:
1. How do I make a reservation with Lake Mac RV Rentals?
Step 1 : Review our fleet selection. Make your reservation on the "Fleet" page. Select your check in and check out date and enter. The campers that are available during your selected dates will be listed. Select "more info" to view pictures. Full payment with security deposit ($300) and processing fee is due when making a reservation.
Step 2: Review Reservation Agreement and agree to the terms.
- Submit Reservation Form/ Driver's License/ Insurance Card.
Step 3: We will contact you for the campground or beach site.
2. Do you tow and set up the camper anywhere we want?
Yes & NO: Yes when you choose optional towing service to Beach Area 7-9. No, if you choose to camp Beach area 1-6 and 10-17. your camper will need to be towed by a tractor vendor.
3. Are we allowed to tow the camper ourselves?
Yes, if you have 3/4 ton, 2 5/16 inch ball hitch and brake plug for the camper.
4. What if I am unable to fill water and dump the tanks before returning the camper?
For additional service fee, we will remove waste and refill you water upon check-out.
5. Why do we have to bring a sunshade if the camper already has an awning?
Lake McConaughy is surrounded with vast open sandhills. Weather changes can occur drastically with little or no time to respond. Winds can cause havoc to anything not tied down or secured. Even experienced die-hard campers can lose their sand toys with just one gust of wind. With that said, awning use is prohibited due to expensive replacements. In order to have the camper serviced it would take the camper out of commission for a period of time.
6. What if we have to cancel our reservation due to weather / illnesses or emergencies?
Refunds are credited to the payment method provided or check written to the Renter less non-refundable processing fee and other fees/incurred. The refund percentage is based from the first day of rental. All cancellations are to be emailed to campers@lakemacRVrentals.com
0-30 days $0
31-60 days 50%
7. Is our reservation transferrable to a different party? Or can we reschedule to a different date?
Reservations are not transferrable to a different party. You are able to reschedule your reservation to a different date if the date is available within the same season. Your rescheduled camper rental must be equal value to the previous reservation. You are unable to reschedule another reservation for the same season if you cancel within 30 days of the arrival date.
8. Do you offer any discounts?
Yes, we appreciate and honor the services of all active military personnel. A 10% discount on the camper unit nightly rate. The discount applies to the military personnel that is reserving the camper unit and must submit a copy of their military I.D card.
9. What if our camper needs servicing?
You will have complete orientation to the camper's system prior to or upon the day of arrival. No frills camper rental service trouble shooting is downloadable. A service charge will be assessed based on the location and time of the call. Lake Mac RV Rentals cannot guarantee that all issues will be resolved, however we will make every attempt to rectify any issues during your stay.
10. What is included in the camper?
All our camper rentals are equipped with a few cooking and cleaning supplies, dish soap, paper towels, toilet paper, trash bags and a 7 gallon water container. Our Standard Amenities are listed on the amenities page. You are responsible for bedding, sunshade, towels and personal items.
11. I have never been to Lake McConaughy, What should I expect?
Lake McConaughy is surrounded with miles and miles of sand. The sandy beaches are thick and fluffy. You must have a four wheel drive to navigate around the beaches. Be prepared for variable weather. Winds can come up suddenly. Tents, sun shades, and beach toys must be tied down and secured. When winds come from the North pesky horse flies hang around the water's edge. It helps to have long sleeves and pants.
On the other end of the spectrum- Lake McConaughy has warm dry air, bright sunshine- perfect for sunbathers and boaters, and amazing sunrises and sunsets, beautiful blue waters that sparkle like diamonds. When the night skies are clear, you can see our "Milky Way" galaxy as you never seen it before. Once you experience Lake McConaughy and you are prepared for the unexpected- you will come back year after year!
12. Can we reach you after hours?
Office hours are 9 am - 5 pm Monday - Friday. During the camping season- we are available daily 8 am- 5pm. Emergency calls will be assessed and after hour charges will be applied.
13. What if we want you to re-locate our camper after we arrived?
Re-location will be charged a minimum of $75.00 and will only be relocated during office hours.
14. What if we run out of water?
If you are not on a full hookup campground site, for your convenience we have provided a 7 gallon water container. We will also provide a 50 foot water hose to connect to neighboring water hydrant. Your camper monitor displays the water level and holding tank status. If water hydrants are not accessible, water refill for clients are $60. If you have a lot of people using your bathroom, you will definitely run out of water. There are shower houses located throughout the lake, please use those. Beach campers will be charged $2/gallon minimum 30 gallons.
16. I have never rented a camper before. What is my expectation?
Questions regarding your camper and reservations can be found throughout this site. You can always call for answers. You will be given orientation to the camper. Unless you are plugged in to full electrical , water/sewer hook ups- Primitive camping has limitations. We will make effort to make sure all systems work. If there are system issues; you will be notified prior to your arrival. Your orientation will cover all systems and troubleshooting guide. This will help assist you in solving any issues. Things can happen outside of our control and may not be fixed during your stay. We are in a remote site that has NO RV services- we will do what we can to resolve issues, with what resources we have. WE ARE NOT A HOTEL AND WE DO NOT PROVIDE CONCIERGE SERVICES! Primitive camping is not for everyone and we expect all our clients to go through the orientation and understand the limitations and restrictions of renting a camper.
17. Do you allow pets?
Yes, we allow dogs, only in designated camper units. Each dog is charged $30per night/ per camper, weight limit of 75 lbs. If we discover a pet that has not been approved prior to your reservation; we will assess a larger fee. Please see reservation agreement.
18. What is my responsibility?
1. State Park Vehicle Permit. Obtain at the entrance gate or Visitor Center.
2. Bring sunshade, Linens, bedding and personal items. Standard Amenities are provided.
3. Check out by submitted clean camper pictures to 308.289.6769
4 Check In: 3 pm Check out: 12 pm- Meet at your campsite for orientation.