📘 Reservations & Booking

 

How do I make a reservation?

• ​Step 1:  Review our campers and book on-line or submit a reservation request with your check‑in/check‑out dates.  Full payment is due upon booking, or an invoice will be emailed for payment. 

• Step 2: Review and agree to the Reservation Agreement.  Submit your Reservation Form, driver’s license, and insurance card.

• Step 3: We will contact you to finalize your reservation.

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What is your cancellation policy?

Email cancellations to campers@lakemacrvrentals.com. Refunds (minus fees) follow this schedule:

• 0–30 days: 0% refund

• 31–60 days: 50% refund

• 61–90 days: 75% refund

• 90+ days: 100% refund

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​​Can I transfer or reschedule my reservation?

• Reservations are not transferrable. You may reschedule within the same season if the new date is available and equal in value. No rescheduling within 30 days of arrival.

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Do you offer discounts?

• Yes — active military personnel receive 10% off the nightly camper rate with valid military ID.

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🚚 Towing, Setup & Relocation

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Do you tow and set up the camper anywhere?

• Yes — towing is available to Beach Areas 4-13

• Delivery only to beach head on Beach 14-17.  It is your responsibility to arrange for other tractor vendors in those areas. 

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Can we tow the camper ourselves?

• No. Campers must be towed by Lake Mac RV Rentals or a qualified, insured tractor vendor.

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Can you relocate our camper after arrival?

• Yes — relocation is available during office hours for a minimum $75 fee, if the camper has been setup.

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💧 Water, Waste & On‑Site Services

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What if I can’t fill water or dump tanks before returning the camper?

• We offer a checkout service for an additional fee to refill water and remove waste.

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What if we run out of water?

• Each camper includes a 7‑gallon water container. 

• Refill service: $60/ per 45 gallons

• Beach campers: $2/gallon (30‑gallon minimum) Shower houses are available throughout the lake.

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What if the camper needs servicing?

• You’ll receive a full orientation and troubleshooting guide. Service calls may incur a fee depending on location and time. We will make every reasonable effort to assist, but remote areas have limited resources.

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🛏️ Amenities & What’s Included

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What is included in the camper?

• Campers include basic cooking and cleaning supplies, paper towels, toilet paper, trash bags, and a 7‑gallon water container. Guests must bring bedding, sunshade, towels, and personal items. Full amenities are listed on the Amenities page.

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📜 Policies & Guest Responsibilities

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Why can’t we use the awning?

• Lake McConaughy’s winds can change rapidly and cause severe awning damage. Repairs are costly and take the camper out of service. For safety and protection, awning use is prohibited.

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Do you allow pets?

• Yes — dogs only, in designated units. $30/night per dog, up to 75 lbs. Unapproved pets will incur additional fees.

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What are my responsibilities?

• Obtain a State Park Vehicle Permit

• Bring sunshade, linens, bedding, and personal items

• Submit clean camper photos at checkout to 308‑289‑6769

• Generator minimum 4200 running watts for AC

• Check‑in: 3pm | Check‑out: 12pm (meet at campsite for orientation)

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🌤️ Lake McConaughy Tips & Expectations

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What should I expect at Lake McConaughy?

• Expect soft sand, variable weather, and strong winds. A 4WD vehicle is recommended. Tie down all gear. Northern winds may bring horse flies. On the bright side: warm dry air, sparkling blue water, stunning sunsets, and incredible night skies.

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📞 Communication & Support

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Can we reach you after hours?

• Office hours: Mon–Fri, 9am–5pm

• During Camping season: Daily, 8am–5pm

• Emergency calls may incur after‑hours charges.

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